Createthe futurewith us

Createthe futurewith us

Senior Manager, Data Reliability and Operations

Job Description

Business Unit:

Position Summary

The dx Team has responsibility of data engineering, data governance for Comcast data platforms. Within Big Data domain, Service and Operations function have responsibilities of building the framework and process around issue management, triaging data issues, database & platform operations of Big data platforms, produce standard operational KPIs leveraging the common enterprise tools such as Service Now, JIRA and Tableau.

Employees at all levels are expect to:

-Understand our Operating Principles; make them the guidelines for how you do your job

-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

-Win as a team - make big things happen by working together and being open to new ideas

-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

-Drive results and growth

-Respect and promote inclusion and diversity

-Do what's right for each other, our customers, investors and our communities

Core Responsibilities

-Build a plan and process for performing triage, prioritization, and coordination of enterprise data defects and correction plans.

-Collaborate with Business owners, technical owners, and development teams to determine an action plan for data fixes including downstream impacts, root cause analysis, incremental code fixes, historical data fixes, and communicating execution of plans.

-Work with Data Quality, Data Engineering, Data Stewardship teams to recommend or modify rules.

-Design ticketing forms to collect appropriate data to document and report on incidents impacting data availability and data quality.

-Work with partner teams to extract and load data into a reporting repository. Create views to enhance extracted data to facilitate analysis, tracking of resources, and identification of problematic areas.

-Build reporting for the user community, including weekly status reports, SLAs and metric read-outs and to facility project planning.

-Displays in-depth knowledge of, and ability to apply, project management skills

-Works independently, assumes responsibility for job development and training, researches and resolves questions and problems, requests supervisor input and keeps supervisor informed required

-Consistent exercise of independent judgment and discretion in matters of significance

Education Level

Bachelor’s Degree or Equivalent

Knowledge & Skills

-Ability to work effectively across a matrixed environment and influence without formal authority

-Convey complex technical issues/problems to programmers in a clear/concise manner

-Ability to convey complex concepts to business stakeholders in terms relevant to the business

-Excellent written and verbal communications skills

-Organized, structured, methodical

-Analytical with strong problem-solving ability

-Strong prioritization and time management skills


-6+ years of relevant employment experience

-6+ years writing technical requirements and business logic

-3+ years process documentation and depicting data lineage

-3+ years interpreting data models, data dictionaries and queries

-Exposure to the JIRA, Service Now tools

-Ability to write moderately complex SQL queries, PL/SQL a plus

-Exposure to the following a plus: Hortonworks, Hadoop, Teradata, Informatica, Tableau


Comcast is an EEO/AA/Drug Free Workplace

Additional Information

Daily Responsibilities:

Technologies used day to day

Tableau, SQL, JIRA, Service Now,

Business Units -what group(s) does the role support

dx and dx business partner initiatives


Direct report of whom

Tarun Ray (Director of Service & Ops function within dx Big Data Domain)

Team size

25 to 40


Comcast is an EOE/Veterans/Disabled/LGBT employer