Createthe futurewith us

Createthe futurewith us

Mgr 1, Human Resources

Job Description

Business Unit:

Job Summary:

Based in Tucker or Dacula, GA, the HR Manager partners with field operations leaders on talent and leadership development to understand their key initiatives and challenges to determine where and how to influence them. The HR Manager coaches leaders for success and has a strong business partnership, providing clear and focused communication across all levels of the employee population. Field Operations consists of Technical Operations, Network Maintenance, Construction, and Warehouse. The role travels between assigned locations and other technical sites across Atlanta.

The role collaborates with a variety of Centers of Expertise (Talent Acquisition, Training and Development, Employee Engagement, Compensation, and Communications) and Shared Services to maximize the employee experience and resources. Understands business mission, vision, and strategy and actively participates in/leads projects/initiatives with milestones and delivery schedules. Utilizes HR KPIs, business results and change management for assigned function or geography to understand key workforce risks and opportunities to partner with appropriate key stakeholders. Is curious and generates ideas for innovation.


Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- On the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Serves as subject matter expert, strategic HR business partner

- Consults and works collaboratively with each other cross-functionally and cross-geographically

- Thrives in a fast-paced environment, navigates business change and gains equal credibility with leadership and employees

- Engages in leadership meetings and has a point of view on the business and people

- Consults, advises and trains leaders on the interpretation and administration of policies

- Leverages workforce analytics to increase organizational effectiveness and performance

- Partners with leaders on employee relations issues, performance management, corrective action, and conflict resolution

- Perform organizational assessments that diagnose strong and weak points of the organization and design solutions to create additional business value

- Ensures compliance with state, local, and federal guidelines and policies to protect the business and its employees

- Tailors employee engagement solutions to drive optimal organization performance and effectiveness

- Develops and leads change efforts utilizing the Prosci change methodology

- Partners on job analysis, job evaluation, and performance management to ensure compliance with employment guidelines

- Consistent exercise of independent judgment and discretion in matters of significance

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Additional Requirements

- Manage a large volume of work and manage multiple projects simultaneously

- Strong problem solving, conflict resolution, and consulting skills

-Effective communication and change management skills

- Prioritize and manage time effectively

- Work effectively on teams as well as independently

-Maintains confidentiality

- Demonstrated ability to drive results (reliable, proactive, able to work effectively in complex, fast – paced environment)

- Ability to travel up to 20% (local and national)

Job Specification:
- Bachelor's Degree or Equivalent
- Generally requires 6-9 years related experience


Comcast is an EOE/Veterans/Disabled/LGBT employer