Createthe futurewith us

Createthe futurewith us

Xfinity Sales Associate

Job Description

Business Unit:

Job Summary:
Responsible for the promotion and sale of Comcast products and services
to include video, high-speed internet, voice and XFINITY Home. The
primary focus is on increasing connect volume in assigned territories
through sales to former customers to win them back. Develops a
foundational knowledge of Comcast’s products and services, improves
sales skills, and learns how to maximize sales through effectively
working assigned turf.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team - make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System - a way of working that
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Demonstrate a strong understanding of Comcast products, promoting and
selling offerings to individual customers by knocking every door within
assigned territory. Displays familiarity with features, benefits,
product differences, pricing, and campaigns for video, high-speed
internet, voice, and XFINITY Home.
- Communicates and develops rapport with customers. Evaluates individual
customers' existing and potential product needs and make
recommendations. Increases customer understanding of Comcast products
and pricing models as well as competitive advantage over other service
providers. Evaluates competitive offers and frames response to show the
benefits of Comcast.
- Possesses basic knowledge of selling techniques and turf management;
shows confidence in selling ability. Creates and executes basic sales
plans with minimal assistance.
- Displays basic time management and organizational skills.
- Meets and exceeds sales goals as established by local market. Under
minimal supervision, establishes and organizes daily sales activities.
Generates business through established and approved methods of lead
generation. Implements effective sales closing techniques to ensure
product installation goal is achieved.
- Develops and demonstrates record of success in residential canvassing
sales environment with emphasis on business to consumer sales.
- Displays thorough understanding of video, high-speed internet, voice
services and XFINITY Home.
- Possesses strong communication, organizational, people and customer
service skills.
- Establishes strong technical capability (computer knowledge, billing
system, databases).
- Must meet the physical requirements of the job including, but not
limited to, the ability to walk and/or travel door-to-door for
considerable distances in all types of weather conditions.
- Where applicable, obtain and maintain any credentials and/or licenses
necessary to sell and/or design alarm systems as required by law.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
- Generally requires 0-2 years related experience.


Comcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.