Createthe futurewith us

Createthe futurewith us

Eng 4, Eng Operations

Job Description

Business Unit:

Responsible for building, managing, operating, and continuously

improving Systems, Storage, Database, and/or Tools Infrastructure that

support Comcast's customer facing applications, back-office, and

provisioning infrastructure in a 24/7 environment. Focuses on

architecting, building, deploying and stabilizing code, services,

systems, and tools. Drives standardization and service focused

instrumentation. Provides subject matter expertise. Resolves break/fix

scenarios, engaging broader teams as necessary and partners/leads

vendors and regions to achieve continuous improvement. Contributes to

command and control related activities focused on restoration of complex

outages, communication across Comcast, and rapid restoration. Works and

directly leads external vendors, third parties, and associated agencies

when necessary to address issues across the infrastructure. May

participate on 24/7 on-call rotation. Integrates knowledge of business

and functional priorities. Acts as a key contributor in a complex and

crucial environment. May lead teams or projects and shares expertise.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team - make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities

- Develops solutions for very complex and wide-reaching systems engineering

problems. Sets new policies and procedures to handle future issues. Creates systems

engineering and architectural documentation to be used by others to build and

maintain systems.

  • Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization
  • Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc.
  • Interfaces with off-net providers to resolve transport, outage and CPE-caused issues including cooperative testing.

- Operating Systems & Disk Management responsibilities: Provides

in-depth knowledge of Operating System internals to aid in troubleshooting complex

problems. Acts as an expert on at least one supported Operating System. Mentors

and trains

- Database Platform Management responsibilities: Masters understanding

of database concepts, availability, performance, usage and configuration. Sets up,

troubleshoots, and tunes complex standard and non-standard replication.

- Storage and Backup responsibilities: Sets up, troubleshoots, and tunes

complex SAN software issues. Uses knowledge of existing storage platforms to

evaluate and recommend new technologies.

- Scripting and Development responsibilities: Develops software in

several modern languages. Develops database-backed systems and has a solid

understanding of DB schema and query performance. Designs horizontally-scalable

solutions with indepth hands on experience.

- Networking responsibilities: Recommends or helps architect an entire

system, including network design and topology. Expert in understanding and

performing TCP dumps, snoop, and other network sniffers. Understands and applies

knowledge required to operate a managed Enterprise solution.

- Analyzes systems and makes recommendations to prevent possible problems. Takes

lead on issue resolution activities using knowledge of complex and company-wide


- Leads end-to end audit of monitors and alarms based on subsystem knowledge.

Takes the lead on defining the requirements for new tools required for operations

- Utilizes time management and project management skills to lead the resolution of

issues in a timely and organized manner, effectively communicating necessary

information. May consult directly with clients or third party vendors; provides subject


- Consistent exercise of independent judgment and discretion in matters of


- Regular, consistent and punctual attendance. Must be able to work nights and

weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Engineering, Computer Science
- Generally requires 7-11 years related experience


Comcast is an EOE/Veterans/Disabled/LGBT employer