Createthe futurewith us

Createthe futurewith us

Mgr, Strategy & Business Operations

Job Description

Business Unit:

Summary
Implements strategy to support the integration of third party Over the Top (OTT) services on Xfinity X1 and Xfinity Flex, including operational support for app launches and ongoing business partner management, including billing integrations.

Core Responsibilities
- Support operational readiness for the launch and ongoing business partner management of OTT partners, in particular billing integrations
- Evaluate the end-to-end experience for each supported service to ensure customer needs are met, presenting recommendations to key internal stakeholders
- Industry analysis on billing and payment platforms, as related to OTT services
- Assist in the development of business requirements and supporting documentation to support new OTT partner use cases
- Work regularly with customer care, product management, customer experience, cable finance, and deal teams
- Develop and execute campaigns to grow subscriber revenue from OTT services offered on Xfinity X1 and Xfinity Flex
- Work closely with data analyst on modeling each opportunity and measuring performance
- Demonstrate excellent project management skills and attention to detail, with a proven track record of successful delivery of projects on time, in line with budget expectations and strategy
- Consistent exercise of independent judgement and discretion in matters of significance
- Regular, consistent, and punctual attendance. Ability to work nights and weekends, variable schedule(s) as necessary
- Other duties and responsibilities as assigned

Requirements
- Bachelors Degree or Equivalent; MBA preferred
- Generally requires 6-9 years related experience
- Strong data analysis and reasoning skills
- Experience working with the following tools: Excel, PowerPoint, SQL, Splunk, Looker, and Tableau
- Able to conduct deep data analysis and reasoning skills
- Interest in digital media

Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities





 

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