Createthe futurewith us

Createthe futurewith us

BSR 1, SMB Direct Sales

Job Description

Business Unit:

Job Summary:
Responsible for inbound telesales of Comcast services to small-to-medium
business customers.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team - make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System - a way of working that
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Meet and exceed sales quotas by generating sales from inbound calls
and follow-up with potential customers to sell Comcast Business Services
products or services.
- Ensure CRM software is accurate and up to date on daily basis.
- Manage the customer relationship from initial call, through close to
resolve on the first call or escalate appropriately.
- Deliver best-in-class customer experience and represent Comcast
Business Services in a professional and courteous manner to prospects
and customers.
- Keep up-to-date on product knowledge, industry information, and
competitive landscape.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer