Createthe futurewith us

Createthe futurewith us

Retail Service Associate (Independence, MO)

Job Description

Business Unit:

Military Experience Welcomed!
Benefits for new hires start on Day 1.

Job Summary:
Responsible for promoting and selling Comcast products and services to both new and existing customers while engaging with them in a retail store location. Communicate effectively with customers to inform them of the features, benefits, and use of all products and services. Educate and assist them on their purchase decision and offer the best possible technology solution to meet their needs. Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are inside the retail store. Demonstrate strong customer-focused service, both on and off the sales floor, and transform every customer interaction into a positive customer experience. Provide effective collaboration with other Comcast employee’s and exhibit strong skills in the areas of relationship-building and sales presentation.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team - make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:
- Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information.
- Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
- Utilize retention techniques to proactively retain existing customers from canceling service.
- Meet or exceed sales quotas in an accountability-based culture.
- Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.
- Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 0-2 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer