Order Management Coordinator 2 (SWAT)
Military Experience Welcome!
Day 1 benefits for new hires
Responsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
-Requires knowledge of contract verification and order building processes and procedures
-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
-Review contract and validate services with customer to ensure accuracy.
-Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
-Responsible for orders that require an advanced technical knowledge.
-Supports multi-location customers with multiple services at each location.
-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
-Navigate through multiple systems to build, track, and monitor orders.
-Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
-Meet scorecard productivity/quality metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
Education Level-High School or Equivalent
Years Experience-Generally requires 2-5 years related experience
-Existing BSS knowledge on the order processes including but not limited to, contract verification and order building.
-Previous Comcast Business experience preferred.
-Possess advanced analytical and problem solving skills
-Understands time management and e-mail management within a fast-paced, matrix business model
-Demonstrate communication skill and diplomacy to partner with multiple departments across the West Division
Comcast is an EOE/Veterans/Disabled/LGBT employer