Comcast Careers

Manager, Human Resources

Philadelphia, PA
Human Resources (Human Resources)

Job Description

Business Unit:

Job Summary:
Based in the Philadelphia, PA, the HR Manager acts as a Human Resources Business Partner, supporting the Product organization within Technology, Product, and Customer Experience (TPX) division. The HR Manager assists with coaching leaders for success and has a strong business partnership, providing clear and focused communication across all levels of the employee population. The role acts as a central point of contact, consultant, facilitator, and liaison to assigned lines of business. Oversees the coordination with Centers of Expertise (Talent Acquisition, Training and Development, Employee Engagement, Compensation, and Communications) and Shared Services to maximize the employee experience and resources. Ensures all operational plans are strategically aligned with our business objectives.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Serves as a subject matter expert, strategic HR business partner

- Consults and collaborates with the business, HR, HR COE's and finance

- Thrives in a fast paced environment, navigates business change and gains equal credibility with executive level leadership and employees

- Attends VP level staff meetings and 1-on-1 meetings as needed to ensure sufficient opportunity to provide consulting, coaching, development and communication opportunities

- Oversees Employee Relations issues, coaches employees on performance management, corrective action, and conflict resolution

- Educates employee population on HR tools and processes in order to maximize employee performance, achieve organizational effectiveness, improve engagement, and ensure legal compliance

- Performs organizational assessments that diagnose strong and weak points of the organization and design solutions to create additional business value

- Understands and supports diversity and inclusion initiatives

- Forecasts staffing and training needs based on organizational changes and provides strategic advice to decision-makers

- Tailors employee engagement solutions to drive optimal organization performance and effectiveness

- Helps hiring managers determine appropriate level when opening positions and partners with TA to define effective recruiting strategies

- Recommends new approaches and procedures to maintain efficient and effective services

- Leverages Workforce Analytics to increase organizational effectiveness and performance

- Develops and leads change efforts for major business initiatives

- Administers compensation programs and assists in job analysis, job evaluation, and performance management to ensure compliance with employment guidelines

- Ensures compliance with all state, local, and federal guidelines and policies to protect the business and its employees

Additional Requirements

- Multi-task a large volume of work and manage multiple project simultaneously

- Strong problem-solving, conflict resolution, and consulting skills

- Effective communication and change management skills

- Prioritize and manage time effectively

- Works effectively on teams, with other Human Resources colleagues, and autonomously

- Maintains confidentiality

- Ability to travel up to 10% (local and national)

Job Specification:
- Bachelors Degree or Equivalent
- Demonstrated ability to drive results (reliable, proactive, able to work effectively in a complex, fast-paced environment)

- Excellent verbal and written communication skills with demonstrated presentation skills

- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer