Comcast Careers

Mgr 1, Data & Telecommunications

Philadelphia, PA
Telecommunications (Telecommunications)

Job Description

Business Unit:

Schedule: Monday-Friday 8:30a-5p

Job Summary:
Responsible for leading the telecom team and aligning technology
strategies for customer facing operations. Analyzes business
requirements, develops contact center applications, and ensures
voice/data network infrastructure. Serves as subject matter expert and
provides guidance to employees as required. Develops processes and
procedures to drive department efficiencies. Assists in development and
meeting of departmental budget. This job is an individual contributor
role that does not have direct responsibility for supervision or
performance management of staff.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Drives development of a technology plan to support service strategies
for the contact centers.
- Gathers business requirements, documents functional specifications,
and develops technical requirements for contact center-focused
technology initiatives.
- Identifies technology solutions and applications that meet business
requirements; develops appropriate business cases and performs cost
benefit analysis.
- Develops and maintains cross-functional ties between contact center
staff, technical and operational teams, and network infrastructure
- Delivers cost savings through negotiation of contracts, application
pricing, and licensing expenses for hardware/software purchases.
- Defuses and resolves conflicts and billing errors with
telecom/cellular service providers.
- Maintains a high-competence level staff through training, development,
and motivation.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science
- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer