Comcast Careers

Supervisor, Customer Reporting Analytics

Philadelphia, PA
Finance and Accounting (Finance and Accounting)

Job Description

Business Unit:


The Customer Reporting Group is responsible for reporting on Subscriber related metrics in support of multiple business units and delivery organizations. We maintain a Data Warehouse which houses standardized Subscriber information that is utilized for reporting across the Company. This role supports the Manager, Director, and Executive Director of Customer Reporting.

Job Responsibilities:

Ensure the successful design and development of Customer Reporting projects

-- Assist in the develop of Business Requirements for our Data Engineering (developer) partners

-- Work with our Data Engineering partners to perform Data Lineage mappings and Data Modeling

-- Meet with business owners/stake-holders as necessary if outside of Customer Reporting

-- Function as the primary liaison between the Customer Reporting team, Data Engineering team and any additional Business Stakeholders throughout the project life-cycle

-- Design Prototype logic (if required) while the project is under development in order to accommodate interim reporting until the project is successfully deployed in production

-- Collaborate with the Customer Reporting-Visualization and Data Quality team to set up front end reporting and Data Quality checks

Perform/Oversee User Acceptance Testing

-- Apply business knowledge to UAT results to assess whether results are reasonable/expected

-- Compare UAT results against prototype logic to ensure seamless transition

-- Communicate all findings to Customer Reporting Management and Data Engineering partners and act as the primary liaison in the remedy of any reconciling items

-- Provide UAT sign-offs

Reporting Request Management

-- Intake all adhoc/new reporting requests from business partners

-- Use Customer Reporting tools for report development: TeraData, Essbase/SmartView, Tableau, Python, and Comcast Enterprise tools

-- Validate reporting prior to dissemination

-- Document results of applied work processes and practical application of technical standards. Reports results to management. Recommends innovative solutions.

Execute monthly FP&A analytics on Customer Reporting metrics

-- Function as the primary liaison between Customer Reporting and the FP&A group

-- Investigate and compile analytics and commentary around reporting outliers

-- Perform YoY and Forecast/Budget/Actual analysis

-- Prepares and reviews budget materials for leadership. Ensures budget compliance and consistency.

-- Prepares and reviews forecast materials for leadership. Provides ongoing forecasting and testing. Processes sales commissions.

-- Compares financial results to planned or forecasted results and recommends future actions. Analyzes the ongoing profitability of all new business and/or programs entered into by the Company.

Investigative Analytics and Defect Discovery

-- Perform investigative analysis on Customer Reporting trends on a daily, weekly, and monthly basis

-- Research and compile cases for defect submission

-- Support the Customer Reporting Operations team and supporting field contacts in subscriber inquiries

-- Consistent exercise of independent judgment and discretion in matters of significance.

-- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-- Other duties and responsibilities as assigned.

Core Qualities:

Strategic Thinker and Innovator

-- Can translate business goals into a project lifecycle

-- Creates an environment where new un-conventional approaches are welcomed and successfully applied to existing challenges

-- Improves efficiency, productivity, and business partner satisfaction. Surfaces recurring problems with report processes, policies, or procedures and suggests ways to resolve problems to better serve the team.

Effective Team Leader

-- Understands the Customer Reporting team includes our Business Partners and our common goal for timely and accurate reporting of our Customers and their activities

-- Provides a vision for team. Collaborates and coaches to ensure team stays on task, delivering high quality products on time

Communicator and Marketer

-- Can persuasively articulate the business case for an action and how it drives at a specific achievable outcome

-- Ability to design and disseminate communication about Customer Reporting and our projects, launches and execution plans

Organized Multi-Tasker and Self Motivated Learner

-- Effectively manage multiple projects at one time in a highly organized manner.

-- Self-starter that comes to the table with a passion to learn, positive attitude, and deliver results.

-- Ability to internalize Customer Reporting policy and data warehouse structure.

Required Technical Competencies:

- Moderate understanding of database structure, design, query languages

- Working knowledge of data warehousing, and industry reporting tools

- SQL Experience a must. Microsoft Office experience a must.

- Experience with TeraData, Tableau, Essbase/SmartView preferred

- Experience with JIRA, SalesForce a plus

Education Level-Bachelor’s Degree, Master’s degree preferred

Years of Experience-Generally requires 3-5 years of related work experience

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Comcast is an EOE/Veterans/Disabled/LGBT employer