Comcast Careers

Coord 1, Technl Prodt Sales Suppt (BSS)

Atlanta, GA
Customer Care (Customer Care - Call Center) Sales (Sales - Business)

Job Description

Business Unit:

Job Summary:
Responsible for the facilitation of Business Class customer orders from
order submission through installation. Works on straight forward tasks
using established procedures.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Ensure contracts meet all submission criteria and compliance
requirements and approve or reject contracts as appropriate.
- Review contract and validate services with customer to ensure
- Serve as primary interface with identified customer IT/technical
- Navigates through multiple systems to build, track, and monitor
orders. Interface with various levels of sales, operations,
engineering, and other functional groups to ensure order flows
- Meet scorecard productivity/quality metrics.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
- Generally requires 0-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer