Comcast Careers

Logistics Coordinator

West Chester, OH
Customer Care (Customer Care - Warehouse)


Job Description

Business Unit:

Job Summary:
Responsible for coordinating functional tasks within a warehouse environment. Manages work orders and customer accounts as necessary.
Coordinates processing of equipment and materials. Ships and receives packages and inventories equipment and materials. Operates forklift.
Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities:
- Maintains an adequate supply of CPE and other material for issue. Orders materials based on determined material min/max order points to
ensure proper inventory stock. Prepares and issues CPE on a daily basis to comply with installation requirements. Collects CPE, system
equipment, and other supplies.
- Conducts regular equipment inventory counts and generates and submits appropriate reports.
- Prepares inventory material requisitions in the inventory management system using web-based reports and systems.
- Accurately inputs CPE and inventory transactions into appropriate databases, spreadsheets, billing systems, and/or information management
systems.
- Processes repair orders for CPE and other electronics for shipment/receipts from vendors and maintains the appropriate logs for
the same.
- Handles shipping and receiving responsibilities such as packing and preparing items for shipment, loading and unloading trucks, and
inspecting and documenting received materials.
- Performs exceptional customer service to internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
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- Generally requires 2-5 years related experience

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities





Comcast is an EOE/Veterans/Disabled/LGBT employer