Comcast Careers

Comcast Business Order Management Coordinator - Centennial, CO

Centennial, CO
Customer Care (Customer Care - Call Center)


Job Description

Business Unit:

Military Experience Welcome!!

Benefits for New Hires start Day 1!

Job Summary:

Responsible for the facilitation of Business Class customer orders from order submission through installation. Works on straight forward tasks using established procedures.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.

- Review contract and validate services with customer to ensure accuracy.

- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.

- Navigates through multiple systems to build, track, and monitor orders.

- Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.

- Meet scorecard productivity/quality metrics.

- Regular, consistent and punctual attendance.

- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Degree or Equivalent

- Generally requires 0-2 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer