Comcast Careers

Manager 1, Tech Ops

Philadelphia, PA
Other (Telecommunications)


Job Description

Business Unit:

Summary

As a manager for Comcast Technical Operations, you will be responsible for supporting all aspects of the TechOps Field Operations this includes but not limited to the managing of projects, technical writing, developing and administrating technical standards, and innovating TechOps tools and processes through partnerships with regional, divisional and national leadership in an overall effort to enhance the customer experience.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
  • Win as a team-make big things happen by working together and being open to new ideas
  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our communities

Functional Competencies:

  • Participates in the development and updating of Comcast standards, processes and procedures
  • Works with Regional, Divisional and National Leadership to coordinate efforts and ensure alignment on key TechOps initiatives
  • Demonstrates a strong functional understanding and hands-on working knowledge of technician online tools, installation practices and troubleshooting procedures
  • Requires demonstrated leadership experience driving cross-functional initiatives
  • Outstanding communications and a history of productive collaboration across multiple levels of company personnel
  • Excellent analytical, problem-solving and project leadership skills
  • Excellent written presentation, verbal and interpersonal skills, Strong organizational and time management skills, Strong Microsoft Office toolset skills
  • A strong technical aptitude
  • Ensures compliance to NCTA, FCC Regulations and Comcast minimum operating specifications.
  • Must be able to work nights, weekends, and variable schedule(s) as necessary

Interpersonal Competencies:

  • A passion to transform our customer experience and employee experience
  • Strong organizational skills, follow through and demonstrated leadership
  • Self-starter that uses creative problem-solving skills to resolve issues, utilizes a proactive approach to work, and looks for continuous improvement opportunities including recommendations
  • Strong technical operations orientation toward internal and external customers
  • Ability to communicate and connect with all levels of the organization
  • Ability to use personal influence to build positive working relationships with subject matter experts to negotiate to a win-win resolution for all parties
  • Ability to effectively build relationships and collaborate in a matrix organization
  • Exceptional attention to detail and ability to progress multiple projects in parallel; manages own activities and time, sees projects through to completion
  • Ability to use and analyze data to identify process improvement opportunities
  • Strong problem solving and critical thinking skills
  • Strong and effective verbal and written communication skills, specifically related to business and technical writing ability to tell the story

Job Specification:

  • Bachelors Degree or Equivalent
  • Engineering, Computer Science
  • Generally, requires 6-9 years related experience




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