Comcast Careers

HRSD Specialist, ESC

Centennial, CO
Human Resources (Human Resources)

Job Description

Business Unit:

Job Summary:
Responsible for contributing to the mission and vision of the Company by serving as the main Human Resources (HR) point-of-contact for all Company employees. Provides quality initial support services to all Company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs).

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Provides initial support and additional follow-up to Company employees for all HR related inquires. Supports areas including, but not limited to: Benefits, Recruitment, Compensation, HRMS, Worker#s Compensation, Learning, Payroll, etc.

- Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.

- Responds to questions, concerns, and complaints in compliance with SLAs.

- Maintains knowledge of all Tier 1 related questions in order to provide excellent customer service to employees while maintaining confidentiality.

- Acts as the customer advocate for HR by representing the services in a positive manner. Proactively escalates issues on the customer's behalf to ensure the timeliest service.

- Utilizes the automated call center management system to document details of inquires to include: transaction type, troubleshooting steps, database management, and steps taken to meet the customer#s request.

- Identifies trends which need additional attention and/or clarification and reports these issues to the Manager.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School education or equivalent, prefer BA in HR, Communication or other business fields; equivalent knowledge obtained through a combination of certifications, education, training and experience.

- 1+ years of HR experience, preferably in a generalist capacity, or

- 1+ years of Shared Services or Customer Service experience.

- Experience processing HR or similar transactions in an ERP/HRIS system.

Comcast is an EOE/Veterans/Disabled/LGBT employer