Comcast Careers

Rep 2, Warehouse/Materials

Chicago, IL
Customer Care (Customer Care - Warehouse)


Job Description

Business Unit:

Job Summary:
Responsible for coordinating functional tasks within a warehouse
environment. Manages work orders and customer accounts as necessary.
Coordinates processing of equipment and materials. Ships and receives
packages and inventories equipment and materials. Operates forklift.
Works with moderate supervision/guidance. Is accountable for individual
results and impact on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Maintains an adequate supply of CPE and other material for issue.
Orders materials based on determined material min/max order points to
ensure proper inventory stock. Prepares and issues CPE on a daily basis
to comply with installation requirements. Collects CPE, system
equipment, and other supplies.
- Conducts regular equipment inventory counts and generates and submits
appropriate reports.
- Prepares inventory material requisitions in the inventory management
system using web-based reports and systems.
- Accurately inputs CPE and inventory transactions into appropriate
databases, spreadsheets, billing systems, and/or information management
systems.
- Processes repair orders for CPE and other electronics for
shipment/receipts from vendors and maintains the appropriate logs for
the same.
- Handles shipping and receiving responsibilities such as packing and
preparing items for shipment, loading and unloading trucks, and
inspecting and documenting received materials.
- Performs exceptional customer service to internal and external
customers.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
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- Generally requires 2-5 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer