Comcast Careers

Manager, Business Services

Springfield, MA
Other (Telecommunications)


Job Description

Business Unit:

Job Summary:
Responsible for effectively managing and monitoring the sales of an
integrated communication structure to small-to-medium business customers
in an effort to maximize sales revenues and meet corporate objectives
on a consistent basis. Assures optimal sales team staffing and training
readiness of sales professionals.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communities

Core Responsibilities:
- Maintains expertise on Company's products/services to effectively
manage team sales of Comcast Ethernet, Internet, Voice, and TV services
to small-to-medium business customers.
- Ensures competence and continuity of qualified small-to-medium
business Account Executives through optimum selection, training and
development, appraisal, and motivation techniques.
- Develops, plans, and coordinates sales promotions and incentives to
meet business goals and objectives. Ensures team and individual rep
achievement of all sales, plus quality, goals, and standards.
- Monitors employee performance, and counsels and advises to ensure
compatibility, maximum effectiveness, and continued growth on a constant
basis. Addresses personnel issues/performance issues in accordance with
Company policy.
- Prepares, analyzes, and maintains records of individual and group
sales and performance activities relative to business goals and
objectives. Ensures accurate forecasts of annual, quarterly, and monthly
revenue and unit numbers through experience with processing and
analyzing of data.
- Designs, implements, and manages overall territory team structure.
Coordinates efforts with other internal teams and groups to ensure
effectiveness and efficiency. Possesses excellent written and oral
communications, interpersonal skills, and planning and organizational
skills.
- Develops and implements best practices that contribute to improved
performance and overall success through leading by example and modeling
the Comcast Credo, Touchstones, and Promise.
- Coaches, develops, appraises, and motivates individual sales
representatives to achieve and exceed assigned objectives. Educates
sales professionals in sales planning tactics to support their small to
medium business success by assuring compliance with organizational
training requirements.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Business, Marketing
-
- Generally requires 7+ years related experience





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