Comcast Careers

Manager, Business Process Effectiveness

Philadelphia, PA
Other (Telecommunications)

Job Description

Business Unit:

Job Summary:
Responsible for planning, executing, and evaluating projects according
to predetermined timelines and budgets. Builds and manages project
teams ensuring quality control throughout the project lifecycle.
Accomplishes project objectives by planning and evaluating project

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Works with various managers and leaders to lay out project
implementation guidelines and plan for manpower and/or other resource
- Manages projects of major importance to overall business operations by
reporting status, tracking delays, and making required adjustments.
- Determines overall staffing requirements relating to corporate
projects. Conducts interviews, hires, and trains new employees for
specific project assignments.
- Directs project teams in the development and implementation of project
- Negotiates, administers, and monitors contracts.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Business
- Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer