Comcast Careers

Devops Engineer 2

Chennai, IN
Technology (Technology - IT)


Job Description

Business Unit:

Job Title:& Engineering Operations Engineer 2

Technology Stack

  • Java based Development/Support experience in& micro services using Spring Boot, Spring Cloud, Spring Cloud Stream in a Linux environment over Cloud Foundry / AWS ecosystem
  • & Experience with Setting up/Configuring Messaging Middleware / Queues : Kafka, Zookeeper
  • Hands-on exposure to Continuous integration and delivery tools-Jenkins, Ansible and other CDCI technologies
  • Experience with connecting to & troubleshooting different Databases : Oracle, MySQL, Cassandra, MongoDB, Redis
  • Hands-on experience in performing DevOps / L2 role for large scale Business-to-Consumer Applications
  • Proficiency in supporting applications running in Linux Platforms using Shell scripts, commands and other utilities

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Education Qualification & Work Experience Criteria:

  • Bachelor's Degree in Engineering (Computer Science or IT or equivalent technical discipline)
  • Minimum 3 Years of experience in an IT or product development or telecom or equivalent work environment.

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Summary:

Provides Live Production Support for our Billing Applications built on Java/J2EE stack, hosted as Microservices on an On-prem as well as Cloud Foundry/AWS based ecosystem. & Performs Incident, Problem, Change & Release Management support as per ITIL processes for the relevant applications. Analyzes alerts, error logs, incidents raised& by Users / L1 teams and drives them through closure.& Acts as a key contributor in a complex and crucial environment.&

The selected person should be a team worker who has experience working along with a geographically distributed team. Strong troubleshooting and Problem solving skills to understand, analyze the issues reported and perform quick workaround/mitigation to minimize business impact.

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Core Responsibilities:

  • Provide end to end L2 Production Support of our Java & J2EE based applications in the terms of Incident, Problem and Change & Release management activities.
  • Perform a quick & accurate triage of issues reported to be either escalated to L3/other teams for support or resolve with existing MOP/SOPs
  • Monitor all alerts and coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution.
  • Participate in multi-disciplined teams that will lead the standards for different technologies.
  • Providing the SOP (Standard Operational Procedure) to the L1 team to increase the first time resolution rate.
  • Work closely with the L3 teams on the permanent fixes and enhancements.
  • Work on automation to reduce the manual work to increase efficiency.&
  • Work with our team in USA for shift handover and other BAU activities.
  • Work on the shift rotations between 8AM IST and 8PM IST including weekends and public holidays.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

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Skills and expertise:

  • Hands-on experience with the Technology stack mentioned above, with a minimum of 2 years Development experience
  • Knowledge on DevOps tools like Nagios, Elasticsearch & Kibana, Jenkins, Ansible and etc is a plus. Familiarity with DevOps toolsets is an added advantage
  • Excellent verbal and written communication skills




Compliance Disclaimer:

Comcast is an EEO/AA/Drug Free Workplace.

Comcast NBCUniversal is an equal opportunity, Veterans, Disabled and LGBT employer