Comcast Careers

Engineer 2, IP Edge CMTS

Philadelphia, PA; Atlanta, GA; Augusta, GA
Technology (Technology - IT)

Job Description

Business Unit:

Job Summary:

  • Diagnose highly complex problems and design long term fixes.
  • Prepare written reports and other technical documentation necessary to communicate ideas, concepts, and details necessary to accomplish specific goals
  • Contribute and lead the definition of operational and support requirements for new network related technologies and products.
  • Proactively manage and monitor all production National CMTS environments for any issues using all tools and resources available.
  • Troubleshoot, diagnose, and repair complex DOCSIS 3.0, 3.1, and PON impairments.
  • Actively work with engineering groups and teams to ensure proper understanding of all National CMTS initiatives.
  • Must perform operational guidance towards other members of the National CMTS team.
  • Plan and coordinate technical meetings to support company initiatives.
  • Provides technical guidance and detailed support for National CMTS teams.
  • Punctual, regular, and consistent attendance.
  • Ability to work in a 24 x 7 environment, all shifts.
  • Perform other duties as assigned.


  • 2+ years' work experience in ISP/MSO environment.
  • At least 2 years of detailed hands-on troubleshooting of complex large scale CMTS /RF/ TCP/IP networks with a minimum of two years in an ISP/MSO-like environment.
  • Extremely well developed communication skills and a customer-centric attitude.
  • Advanced knowledge of the following protocols: DOCSIS1/2/3,ISIS,RIP,OSPF,BGP,SNMP,HSRP,IPv6, Multicast and other management defined protocols.
  • Advanced understanding of ACLs, prefix lists, firewalls and other security methods and best practices.
  • Advanced Knowledge of DNS, DHCP, IP Provisioning and IP Management
  • Advanced knowledge of IPv6, VoIP/PacketCable, DOCSIS, and DSCP.
  • Knowledge for QoS/DSCP infrastructure in support of VoIP services/products.
  • Ability to troubleshoot complex network related problems escalated from other organizations within the company.
  • Define operational support requirements for new network related technologies and products.
  • Ability to review and create technical changes for accuracy and recommend changes to support operational guidelines..
  • Detailed knowledge of Unix, Linux and Solaris operating systems.
  • Knowledge of highly complex network infrastructures and multiple products residing on them.

Job Specifications:

  • Bachelor of Science or Applied Science in Computer Science, Electrical Engineering, Telecommunications Engineering, military and/or industrial Engineering experience.
  • Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer