Comcast Careers

Collections Analyst

Philadelphia, PA
Customer Care (Customer Care - Call Center)

Job Description

Business Unit:

Job Summary:
Responsible for outbound communications to customers regarding account payments. Processes and verifies accurate payment of invoices. Maintains all assigned credit accounts. Provides research, auditing, reporting, and performs other assigned tasks as required. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:
- Contacts customers with delinquent accounts and attempts to determine reason for overdue payment.
- Arranges for debt repayment or establishes repayment schedule based on customers' financial situation.
- Receives payments and posts amounts paid to customer accounts.

-Ability to work 60-100 calls a day on an automated dialer
- Issues daily reports on the status of delinquent accounts and tracks collection efforts.
- Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Keeps up-to-date on working applicable state and federal laws regulating collection activities.
- Handles bankruptcy programs.
- Processes and schedules soft no-pays.
- Issues workflows from customer service or agency issues.
- Updates collection agency to remove accounts.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer