Comcast Careers

Business Services Sales Trainer

Livermore, CA
Human Resources (Human Resources)

Job Description

Business Unit:

Business Services Sales Trainer, Comcast University

Trainer 2, Learning & Development

Job Overview

Delivers Business Services Sales learning curriculum and programs in a manner which drives a consistent learning experience, a superior customer experience, and builds workforce capability to drive effectiveness and increase productivity among Business Services employees within the Business Services sales channels: field sales, known as Business Account Executives (BAEs), Market Development Representatives (MDRs), and Mid-Market Sales (EAE's).

Responsible for the delivery of the learning curriculum and programs for employees, supervisors, and managers, that enhance performance and sales metrics. Works with moderate guidance.

Core Responsibilities

Facilitates the delivery of national sales training content in a classroom, virtual setting, or connected classroom to build workforce knowledge, skills and abilities for Business Services Sales employees.
Manages and facilitates in a blended learning environment.
Manages classroom and virtual environment to ensure a quality learning experience and escalates inappropriate behavioral issues to local HR representative.
Incorporate experiences and sales knowledge to build credibility among participants and business stakeholders.
Partners with divisional and regional leaders to build employee capability.
Adheres to established policies and procedures related to learners and trainers.
Continuously seeks to improve training for effectiveness and scalability of training across division to impact the business and drive results.
Uses evaluation tools to assist in measuring training effectiveness and provides feedback to learners and managers.
Supports CU content feedback loop to drive ongoing quality improvement to national training programs.
Optimum platform time for this position is 80% to 100%
Completes class-related tasks such as certifying learners completed courses/modules, maintain personal training calendar, encourage completion of Level 1 surveys, and completes expenses timely.
50% travel is required.

Performs other duties as assigne

Comcast is an EOE/Veterans/Disabled/LGBT employer