Comcast Careers

Order Management Coordinator 2 (SWAT) - 9601 E. Panorama Circle, Centennial, CO

Centennial, CO
Customer Care (Customer Care - Call Center)


Job Description

Business Unit:

Military Experience Welcome!


Job Summary:
Responsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Primary Responsibilities:
-Requires knowledge of contract verification and order building processes and procedures

Core Responsibilities:
-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
-Review contract and validate services with customer to ensure accuracy.
-Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
-Responsible for orders that require an advanced technical knowledge.
-Supports multi-location customers with multiple services at each location.
-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
-Navigate through multiple systems to build, track, and monitor orders.
-Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
-Meet scorecard productivity/quality metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.

Job Requirements:
-Education Level-High School or Equivalent
-Years Experience-Generally requires 2-5 years related experience

Additional Requirements:
-Existing BSS knowledge on the order processes including but not limited to, contract verification and order building.
-Previous Comcast Business experience preferred.
-Possess advanced analytical and problem solving skills
-Understands time management and e-mail management within a fast-paced, matrix business model
-Demonstrate communication skill and diplomacy to partner with multiple departments across the West Division





Comcast is an EOE/Veterans/Disabled/LGBT employer