Comcast Careers

Billing Analyst 3

Manchester, NH
Technology (Technology - IT)


Job Description

Business Unit:

Schedule: Mon-Fri 8:30a-5p

Job Summary:
Responsible for creating and maintaining data integrity across multiple
databases. Leads less experienced senior staff in executing these
changes. Develops methods and procedures to support Systems Management
Server/IS operations. Receives and reviews change requests for rates,
campaigns, and messages from internal customers. Analyzes requests to
ensure that they meet government or operating regulations. Resolves
requests that meet established methods and procedures guidelines.
Presents special requests to management and provides cost-benefit
analysis utilizing technical knowledge and understanding of departmental
methods and procedures. Establishes user accounts and sets appropriate
permission levels based on management requests. Maintains consistency of
system configuration files between corps/databases in order to ensure
consistency of operations. Conforms to regional and corporate standards
where appropriate. Has in-depth experience, knowledge and skills in own
discipline. Usually determines own work priorities. Acts as resource for
colleagues with less experience.

Core Responsibilities:
- Provides special project planning, implementation support, and
direction. Projects may include, but are not limited to: new service
launches, conversions, splits/merges, software upgrade communications,
new technology launches, and Data Mart creations.
- Analyzes, communicates, tests, and Q/As complex releases and upgrades
ensuring zero negative customer impact.
- Leads operations change implementation. Monitors the vendor statement
production process.
- Provides support to end users. Identifies problem causes and solutions
for billing and operations programs.
- Completes complex change requests within the required defined
timeframe incurring no late fees and with no unplanned customer or
revenue impact.
- Logs all requests and provides monthly Key Performance Indicator
reports demonstrating performance.
- Coordinates changes with vendor and Data Center. Provides 24/7
production supports when necessary, troubleshooting issues so as to have
the least customer impact.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Information Sciences, Technology, Computer Science
-
- Generally requires 5-7 years related experience





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