Residential Installation & Service Technician
Responsible for performing residential standard home theater
installations associated with video installations and service
(troubleshooting) to tap; routine multi-product disconnects (requested
and non-pay); inspection and installation/upgrade of residential
ground/bond as needed; and signal leakage detection and repair, in
accordance with company procedures and practices. Completes
installations of customer equipment in single and multiple family
dwellings including pre-wired units; performs additional outlets
installs, reconnects, and change of service; performs all installations
adhering to Company procedures and safe work practices, NEC and NESC
requirements, and local ordinances in order to provide services to the
customer. Communicates with customers in a clear and straight forward
manner and represents the company and its service philosophy to the
customer. Functions with an increasing degree of proficiency and a
decreasing degree of supervision with regard to those skills and tasks
for which training and instruction are received during tenure in this
- Reviews all requested services with the customer in order to ensure
understanding and agreement along with surveying the installation routes
and reviews proposed routes with the customer in order to obtain
agreement on the location of cable outlet(s.)
- Inspects existing bond/ground to ensure compliance with company and
National Electrical Code (NEC) requirements; makes new bond/ground as
required in order to protect employees, customers, and equipment from
electrical shock or damage. Performs signal leakage ride-outs.
- Checks into each job in a timely manner in order to ensure all details
of the work are recorded for entry in the customer's account once the
work is completed. Cleans, stocks, and maintains vehicle and equipment
in order to be prepared to handle all types of video installations.
- Determines acceptability of video and data services by reviewing
television picture quality and PC and modem connections following any
work on cable services to provide the best possible service for the
customer(s.) Provides information on available services to new and
existing customers in order to sell additional services and attempt to
upgrade existing services.
- Ability to read general system layouts from blueprints, use basic
cable installation tools, hand tools, lift and carry loads of 70lbs or
more, access crawl spaces and attics, performs jobs from high places (on
ladders and/or poles approximately 18 to 20 feet above ground) and stand
50-70% of the time.
- Works within manufacturer's rated weight capacity for all equipment,
including but not limited to ladders and aerial lifts.
- Knowledge of the National Electrical Code (NEC,) the National
Electrical Safety Code (NESC,) the Occupational Safety and Health Act
(OSHA,) Federal Communications Commission (FCC,) Environmental
Protection Agency (EPA,) Department of Transportation (DOT,) American
National Standards Institute (ANSI,) and various state and local codes
including G.O. 95 and G.O. 128, (when applicable.)
- Works with basic cable test equipment, broadband, computer operations,
- Versed in cable industry vocabulary and explains how to use the
- Performs work near power lines and electricity in inclement weather
along with moderate exposure to noise levels. Close vision, peripheral
vision and ability to adjust focus while manipulating connectors,
fasteners, wire, and objects such as pens, keyboard, and mouse; uses
- Drives company vehicle in a safe and responsible manner. Work shifts
may include weekends and may include 10 hour days for 4 days a week;
also must be available to work overtime including weekends, evenings,
and holidays.- Uses sound judgment in decision-making, problem-solving,
project management and readily accepts ownership of personal decisions,
behavior, and/or actions regardless of the outcome.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Demonstrates a basic understanding of the Company's products and
services.- Works in a fast-paced environment.-Possess understanding of
the Company's standards, policies, procedures, and methods.- Works well
with others to achieve department objectives; appreciates the
performance of team members and tailors information to needs of the
audience while actively listening to others' ideas and seeks feedback to
measure results of work.
- High School or Equivalent
- Other Professional Certification
- Generally requires 2-5 years related experience
For this role, we’re seeking candidates with superior communication, interpersonal and problem-solving skills and the ability to work independently and well under pressure. A high school diploma or the equivalent is required. Up to 2 years of related experience is a plus, but not required. If you’re ready for this exciting opportunity, we want to hear from you.
To learn more about this and other exciting opportunities, use the link below to review the full job description, including experience requirements, and complete an application.