Senior Director, Product Management (CDN)
Comcast's X1 product experience changed the way people think about television. Do you want to shape how people will watch TV next? Can you create and drive the agenda for how leading-edge technology is applied to deliver innovation in the entertainment and digital media services? Do you like big challenges and enjoy collaborating with top-notch engineers to build and deliver big and bold ideas? Stop watching from your couch and grab a seat at the table to shape the future of entertainment.
We are looking to add a Senior Director, Product Management to provide leadership in the evolution of how we host and deliver content to our customers and our partners. The Senior Director, Product Management (CDN) will work with our Philadelphia, Denver, Virginia, New York City, and Sunnyvale-based Product and Engineering teams, to ensure that we are providing high-quality, high-performance pathways for our partners' content to get to our customers efficiently.
This position is located in Denver, CO (preferred), or Philadelphia, PA.
What is the Comcast Content Distribution Network (CDN)?
The Comcast CDN is a combination of software and hardware that distributes Comcast (and non-Comcast) content efficiently across our networks enabling a full breadth of media entertainment product offerings for consumers in the home and on the go.
The Comcast CDN includes: Origin servers, Mid-Tier caches, and Edge-caches, and is offered to customers in multiple ways: as part of our syndicated X1 service, as a standard managed CDN service, or as open-source.
Who does the Senior Director, Product Management (CDN) work with?
As the Senior Director, Product Management, CDN, you will be working with the best and the brightest product and technology minds at Comcast that are redefining how entertainment services are experienced inside and outside the home. You will serve as champion for content creators and customers (end user and/or business customers) and bridge the gap between business and technical to deliver products that customers love. You will work closely with our engineers to guide products from conception to launch. You will also work with members of the Video Infrastructure Product team as well as product teams in sister organizations such as X1 and Advanced Applications to drive end-to-end product requirements and support delivery of products and services. You will collaborate with our content owners and business partners to understand their needs and turning them into successful products/service offerings.
What are some interesting problems you'll be working on?
You will lead the product evolution for our Content Distribution Network. This will be a challenging and interesting experience for several reasons.
- First, in typical Comcast fashion, the company continues to reinvest in core systems. Comcast is executing an unprecedented cable system migration to an all IP delivery and playout environment where the Content Distribution is the core foundation providing video content to the larger video ecosystem.
- Second, the scale of active engineering at Comcast is driving innovation. Solution discoveries continue to be made across the video system at large. Improvements are driving efficiencies to the system, efficiencies to the bottom line, and new & better user experiences for our customers.
- Third, Comcast continues to pursue the best content rights and an ever-expanding entertainment product portfolio. As new products are introduced, Comcast will have further obligations to advance the video system with additional kinds of content to meet and exceed sophisticated consumers (and content provider) interests.
Where can you make an impact?
You'll join a team that is rapidly changing the landscape of TV and redefining the industry through its video delivery infrastructure that will power the next generation of television. In your role, you will have opportunity to redefine how TV content is enjoyed inside and outside the home on devices of consumers' choice. Major entertainment and sporting events such as Oscars, Olympics provide you opportunities to innovate and offer new content experiences to customers.
- Take what we have and make it better
- Revise and maintain the content distribution network (CDN) product strategy
- Identify and embrace market- and invention-opportunities
- Translate the strategy into a product roadmap that can be developed/executed
- Be smart
- Work with Research to conduct customer, market, and competitive intelligence
- Spend time with customers understand what they need and why
- Utilize data-driven decision-making to regularly assess performance of products/services and identify areas of opportunity for changes
- Balance your focus between 0-12-month deliverables (80%) and 3-5 year deliverables (20%)
- Tell others what you are doing
- Define, track and improve key product metrics for usage and content consumption
- Communicate with executives & stakeholders on product usage & performance, and gather feedback
- Have passion for television
- Participate in multiple Lab Weeks & hackathons throughout the year
- Experience as a content distribution or content origination product owner defining vision and strategy for some of the following:
- Content acquisition systems (real-time streaming or file-based)
- Content encoding solutions (hardware or software)
- Content transcoding solutions (hardware or software)
- Content packaging systems (hardware or software)
- Content origin servers & CDN's
- Advanced media formats and codecs such as MPEG-DASH, DASH-BMFF, HEVC, and UHD
- Third party device integration including closed set-tops and televisions as well as mobile and desktop models
- Enterprise server development and devOps
- Experience managing products
- Ability to negotiate and prioritize requests from multiple stakeholders to maximize the impact and value
- Ability to communicate a vision and drive interest / adoption among multiple stakeholders
- Ability to organizing multiple internal technical teams, as well as vendors for outsourced activities
- Strong analytical & planning skills; know when perfect is the enemy of good
- Good collaboration and interpersonal skills, ability to build and maintain relationships
- Experience managing people is helpful but not required
- Ability to make decisions quickly and independently; good shipped, is better than perfect on paper
- Strong communication and interpersonal skills; capable of interacting with customers and Senior Leadership on complex topics
- Ability to travel as needed; typically, 20%
- Experience working with content creator's/programmer's technical teams is a plus
- Conference speaking experience a plus
Education: BS or MS in Computer Science, Software Engineering, or a related field
About Comcast VIDEO
The VIDEO team is an organization within Comcast's Technology and Product group which supports the Product Management, Research & Development, Engineering and Operations for Comcast's World Class Video Experiences in use by Comcast and Syndicated Partners. We support both legacy QAM VIDEO Delivery and the Next Generation IP Video Platform infrastructure from Content Acquisition to the Player Consuming experiences, and control the end-to-end VIDEO delivery platforms. These platforms deliver video for live linear, video on-demand and cloud DVR services consumed by more than 20 million customers both in-home and out of home on STB's, connected TV, mobile and desktop products.
Comcast is an EOE/Veterans/Disabled/LGBT employer