Comcast Careers

Retail Sales Consultant

Draper, UT
Sales (Sales - Retail)


Job Description

Business Unit:

Position Summary
Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:
XFINITY TV
XFINITY Internet
XFINITY Voice
XFINITY Home


Core Responsibilities
- Provide superior customer service with all customer interactions.
- Deep understanding of XFINITY products and services; effectively inform and educate customers
- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.
- Understand XFINITY products capabilities and how they outperform the competition.
- Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.
- Set high standard by meeting or exceeding sales & customer satisfaction goals.
- Support store operations including inventory, equipment transactions and payment activity.
- Thrive in a fast paced, high-energy, rapidly changing environment.
- Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.
- Complies with all operational policies and procedures and Comcast code of conduct
- Completes all courses in the training curriculum.
- Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.
- Require standing for extended periods of time servicing customers
- Other duties and responsibilities as assigned.


Key Qualifications
- High School Degree or Equivalent
- Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience
- Must enjoy interacting with people
- Committed to providing world class customer experience
- Warm & engaging-ability to develop rapport quickly
- Positive, "I can help you with that" attitude
- Genuinely curious about customer needs
- Solution orientated
- Strong communication skills
- Consultative selling approach
- Passion for technology
- Desire to learn
- Ability to excel in dynamic environment





Comcast is an EOE/Veterans/Disabled/LGBT employer