Comcast Careers

REP 1, TELESALES - Chamblee (10:00am - 2:30pm)

Chamblee, GA
Customer Care (Customer Care - Call Center)


Job Description

Business Unit:

Job Summary:
Responsible for outbound telephone calls to residential or commercial
customers for the purpose of prospecting leads/upgrading current
customers, promoting products and services, and closing all sales from
new sales to sales to existing customers.

Core Responsibilities:
- Makes outbound calls to existing customers to sell products such as
High Speed Internet, CDV, or Video service as well as displays a strong
on focus on goal achievement and results.
- Generates prospective customers through cold calling and closes sales
generated by cold calling by displaying excellent verbal and written
skills.
- Qualifies and follows up with sales leads.
- Keeps up-to-date with industry knowledge, as well as the competitive
posture of the Company. Maintains a thorough knowledge of Company
products/services.
- Informs customers of new services available.
- Contacts customers to check quality of services, to discuss past due
bills, or to verify installation dates.
- Demonstrates strong influencing skills with customers, influencing
them to purchase products and services.
- Manages customer interactions by resolving issues and managing
communication.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
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- Generally requires 0-2 years related experience





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