Comcast Careers

Coordinator 2, Technical Prod Sales Supp

Smyrna, GA
Customer Care (Customer Care - Call Center)

Job Description

Business Unit:

Job Summary:
Responsible for the administration and coordination of Business Class
customer orders from order submission through installation. Works with
moderate supervision/guidance. Is accountable for individual results and
impact on team.

Core Responsibilities:
- Ensure contracts meet all submission criteria and compliance
requirements and approve or reject contracts as appropriate.
- Review contract and validate services with customer to ensure
- Proactively identify opportunities for improvement in processes and
procedures and recommend solutions.
- Responsible for orders that require an advanced technical knowledge.
- Supports multi-location customers with multiple services at each
- Serve as primary interface with identified customer IT/technical
- Navigate through multiple systems to build, track, and monitor orders.
- Interface with various levels of sales, operations, engineering, and
other functional groups to ensure order flows appropriately.
- Meet scorecard productivity/quality metrics.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer