Comcast Careers

Community Event Representative, (Indianapolis)

Indianapolis, IN
Sales (Sales - Residential)

Job Description

Business Unit:

Job Summary:
Responsible for increasing the number of active subscribers and product
penetration in assigned multi-dwelling properties/communities by selling
and promoting company products including video, high-speed Internet,
voice and XFINITY Home through the development and execution of
promotions and events. Sales and event focus is within privately owned,
multi-dwelling properties and communities, but can include other social
event functions and online initiatives in the community. Utilizes basic
knowledge of the company's products and services as well as sales
process experience to maximize sales. Develops competence in own area by
performing routine work.

Core Responsibilities:
- Serve as the point of contact for customers in the assigned area,
manage contracts for accounts, and provide client services support for
the portfolios of more senior representatives, troubleshoot and/or
resolve customer concerns, enhance and support the customer experience.
- During community events, may add new residential customer internet,
video, and voice services while generating new subscribers within
targeted properties, through various promotional, social, internet and
community events. Displays thorough and recent competitive knowledge of
features, benefits, product differences, pricing, and campaigns for
video, high-speed internet, voice and XFINITY Home.
- Meets and exceeds sales goals in assigned territory and event
activities. Utilizes retention techniques to proactively retain existing
customers from downgrading or canceling service.
- Effectively communicates and develops rapport with residents and
property staff. Evaluates individual residents' existing and potential
product needs and makes recommendations. Increases resident and property
staff understanding of company products and pricing models as well as
competitive advantages over other service providers. Evaluates
competitive offers and frames response to show the benefits of the
company. Reviews company bills with residents as needed and is
proficient in company billing procedures.
- Coordinates and executes all promotional events and provides marketing
support, including but not limited to, the overall coordination and
logistics, budget management, planning, negotiation and execution of
events, production and distribution of printed materials, point-of-
purchase displays, prize packages, scheduling of all promotions, and
coordinating with technical operations. Utilizes successful marketing
skills to conduct overall marketing and property assessments, determines
marketing collateral, customizes for presence on website, newsletter,
signage in gyms, etc. Uses experience and skills to tailor events based
on the profile of the community account, with a goal of maximizing the
return on investment.
- Collaborates with other key personnel to create promotional assets,
execute promotional strategy for value-add services, align messaging,
and ensure tracking requirements are implemented for site promotions.
Supports sales team by reviewing the promotional sales, distributing and
explaining network promotions, and traveling to property meetings to
help present and sell promotional concepts, company products and
- Effectively utilizes Microsoft Office, Google, Facebook, Twitter,
mobile apps, and other software programs and social media to drive
online marketing efforts.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or equivalent
- Marketing, Communications, Public Relations
- Generally requires 0-2 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer