Comcast Careers

Marketing Business Intelligence Analyst

Centennial, CO
Customer Care (Customer Care - Call Center)

Job Description

Business Unit:

Military Experience Welcomed!
Primary ResponsibilitiesThis position is responsible for supporting the overall business intelligence of Marketing Analytics supporting Marketing Acquisition, Upgrades, Retentions, Multicultural and Product. Highly experienced in dealing with big data to create insightful, comprehensive, easy to understand and actionable reports. Ability to automate, develop process and procedure to create efficiencies for overall Marketing analytics reports and databases. Benchmark overall customer activities and ARPU performance across regions, channels, products, package, initiatives and targets. Knowledge in Comcast Product and Services is a plus. Ability to work from scratch with little guidance to come up with rational approaches to solve analytical problems. Ability to work and partner with multiple layers of the organization based on strong communication skills. Strong SQL and Excel data modelling skills are required. Intermediate Tableau is required.

Primary Responsibilities

Create insightful, comprehensive, easy to understand and actionable reports on ad hoc and recurring basis
Develop and design foundational reports and dashboards to serve strategic needs for end users
Prepare, maintain, analyze, and distribute recurring and ad hoc reporting/analysis
Provide analysis to evaluate/validate marketing strategy and initiative performance against target and other benchmarks
Provide recommendations on KPIs needed for reports and analysis
Collaborate with other organizations to reconcile different approach and drive common understanding
Expertly writes SQL queries and performs ad hoc analysis against large databases
Works independently to come up with rational and defendable approaches to solve analytical problems

Core Responsibilities

Performs all business intelligence analysis and data exploitation. Extracts signals and signatures from raw data, integrates that information with other data sources and compiles/disseminates formatted reports to customers.
Recommends improvements to competitive business intelligence reports and interpretation of data by sales, business development, product, and executive committees.
Plans and executes system testing. Requires knowledge of the customer's mission and technology used to accomplish a given task.
Leads the analysis and reconciliation of data and reporting projects and initiatives delivery.
Develops, maintains, and reports all relevant product, site, and customer metrics and applies findings to develop appropriate goals and projections.
Trains others throughout the organization in using key analytical and forecasting tools and statistical analysis.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Additional Requirements
Must be expert in building Analytical Models in Excel. Must be able to manage large datasets in excel.
Must have solid SQL experience writing queries against large databases including ability to write: subqueries, join tables, case statements, cast data types and other functions.
Must have creativity to come up with logical approach to solve new analytical problems, and communication skills to explain/defend the recommendations.
Must be self-starter who is comfortable working independently in blank space.
Needs strong influencing skills and ability to work in matrixed environment. Process improvement experience is preferred.
Excellent oral and written communications skills are necessary to interface effectively with management, co-workers and various other internal and external customers.
Intermediate Tableau skill is required
Database administration, Cognos and Essbase experience is plus

Education Level- Bachelors Degree in Business or Equivalent
Years Experience- Generally requires 5-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer