Comcast Careers

Account Manager

New York, NY
Creative and Programming Services (Television - Original Programming and Content)

Job Description

Business Unit:

FreeWheel is hiring an& Account Manager& based in New York who will report to the& Director, Account Management and Customer Success for MVPDs. We are looking for a passionate& Account Manager& who will partner and ensure long-term success of our MVPD customers. In this role, you will be responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up.



  • Develop and Maintain Relationships:
    • Owns ongoing communication, contact and relationship with the users of the FW platform
    • Gain info and POV when user level org changes and departures impact on overall relationship
    • Engage in on-site visits w/ clients to gather general relationship temperature feedback


  • Coordinate all activities for a Client:
    • Across Strategic Relationship Managers, Support, Product, and Client Services engagements
    • Across all Advanced Advertising Business Units
    • First point of contact for any questions and/or issues that arise on a daily basis
    • Conduct weekly check-ins internally with the account team and externally with the client to manage all ongoing tasks, issues, and points of communication at a client
    • Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel


  • Understand the client’s business and industry they operate in, in order to:
    • Understand implications of decisions made on the day-to-day business (i.e. process changes)
    • Understand how internal FreeWheel changes may impact client workflow and business (i.e. client impact related to product releases or bug fixed)
    • Proactively identify any potential pitfalls or issues that will impact the client in the short-term or long-term&


  • Other:
    • Assist in sales process for renewals, upsells, and product utilization
    • Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)


  • Proven account manager or other relevant experience& in an& advanced advertising organization
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Experience delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time
  • Excellent listening and presentation skills
  • Excellent verbal and written communication skills
  • BA/BS degree or equivalent
  • Generally requires 2- 5& years related experience
  • Candidate should have experience working with MVPDs

Comcast is an EOE/Veterans/Disabled/LGBT employer