Comcast Careers

Lead Technical Writer

Chicago, IL
Technology (Technology - IT)


Job Description

Business Unit:

TECHNICAL WRITER

Summary

We are looking for an enthusiastic, energetic, and team oriented professional to become part of a dynamic team driving the future success of our Digital Platform for Agencies & Marketers. We work in a fast-paced environment and are seeking someone who is self-motivated, detail-oriented, and comfortable working in a distributed team setting. This is an ideal opportunity for an individual with a passion for advertising technology and solving complex business and technical challenges.

The Technical Writer is responsible for supporting growth in key target segments by driving technical marketing communication through various channels. Primary duties include creation and project management for how-to guides, knowledge base articles, whitepapers, and other supporting documents to communicate complex and technical information to both end users and internal staff. This person works closely with the cross-functional teams including Sales, Account Management, Trainers, Product Management, and Client Support teams, to ensure successful understanding and adoption of our platforms in the region.

Essential Functions

Manage the creation or updates of end-user product documentation, gathering input from engineering, product management, trainers, and support teams.

Create how-to and FAQ content to support new and existing products that increases user comprehension and decreases support call volume.

Develop, implement, maintain and adheres to technical communications documentation standards for both Self-Service Knowledgebase and integration to in-app product help guides.

Maintains current knowledge of technical writing techniques, tools, methodologies, human/computer interface, and graphical user interface development guidelines.

Maintaining records and files of work-in-process, released work, and revision updates

Arranging for duplication and distribution of materials

Writing technical tips & bulletins for internal and external communication

Delivering production-quality documents to meet product launch deadlines

Acts as a resource for colleagues with less experience

Other duties and responsibilities as assigned

Job Knowledge, skills and abilities (KSA's)

Strong writing skills

Ability to comprehend technical concepts and workflows

Knowledge of and adherence to standard technical writing styles and guidelines.

Strong project management and cross-team coordination skills

Proficiency proofreading and editing English-language documents

Familiarity with product development concepts and processes

Able to organize and manage multiple deadlines and priorities efficiently

Supervisory Responsibilities

This role may not have administrative direct reports but will have the responsibility to mobilize resources from various teams within the organization to deliver against the projects.

Working conditions

Working conditions are in agreement with conditions described within the company handbook unless explicitly noted in this document.

Ability to work independently from home or/and office with hours agreed upon by their manager.

Requires some travel up to 10%

Minimum qualifications and requirements

Bachelors Degree in Communications or Information Sciences/Technology

5-7 years related experience





Comcast is an EOE/Veterans/Disabled/LGBT employer