Customer Account Manager - SMB Direct Sales
Military Experience Welcome!
Responsible for supporting Comcast Business Services in their efforts to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works on straight forward tasks using established procedures.
-Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
-Make outbound calls to accounts to achieve sales quota metrics.
-Prepares sales documentation, activity reports, and forecasts, as required.
-Creates proposals for customers related to the proposed solution and new sales opportunities.
-Develop customer relationships through regular customer contact via the telephone.
-Drive both sales growth and account retention by introducing various products and services available through Comcast Business.
-Document effectively and accurately conversations and contact information into client management system.
-Work with customers to minimize down-grading or leaving Comcast.
-Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
-High School or equivalent
-Generally requires 0- 2 years related experience
-Comcast Business experience required.
Comcast is an EOE/Veterans/Disabled/LGBT employer