Comcast Careers

Director 1, Engineering Operations

Philadelphia, PA
Technology (Technology - Network Engineering)

Job Description

Business Unit:


Responsible for directing and implementing the strategic and financial

operations of all Engineering Repair and Support Domain Tools. By coordinating budgets, providing strategic operational direction, and ensuring organizational

effectiveness. Monitors compliance with corporate and division customer

experience standards, policies, and procedures. Implements and promotes a

customer-driven service culture. Acts as a champion through continued

focus on proactively identifying and addressing processes impacting

engineering development for operational tools. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy prioritization for multiple operational tools. Responsible for partnering with field operations and development operations teams to focus on priorities and execution.

Core Responsibilities

-Key leader coordinating with Service Domain partners supporting multiple operational tools such as National Watchtower, TTS, NetMon, Sasqwatch, and other field support tools utilized daily to support customer experience.

-Coordinates Technical and Engineering budget and manages system changes and expenditures to prioritize projects associated with the technical department to operate within budget guidelines.

- Facilitates Technical and Engineering leaders to meet goals and projects, generate reporting and summary progress to communication priorities and execution updates.

- Monitors technical performance to comply with all industry and Company technical

requirements. Create summary execution reporting and data tracking.

- Ensures that regional service, governmental and franchise demands are met

effectively and efficiently through organizing, planning, scheduling and dispatching of

staff and equipment.

- Ensures competence and continuity of qualified staff through optimum selection,

development, appraisal and motivation techniques in accordance with the system EEO

policy and appropriate policies and procedures.

- Functions as a chief technical resource to leadership team to assist in Technical and

Engineering planning and decision making.

- Develops and maintains good relations with domain user teams and development teams.

- Ensures that industry standards are consistently met and that technical operations

comply with Company, OSHA and other applicable safety programs.

- Meets all quarterly objectives associated with position.

- Consistent exercise of independent judgment and discretion in matters of


- Regular, consistent and punctual attendance. Must be able to work nights and

weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Education Level

- Bachelors Degree or Equivalent

Field of Study

- Engineering, Computer Science



Years of Experience

- Generally requires 10+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer