Comcast Careers

Rep 3, Cust Service Center

Washington, DC
Sales (Sales - Retail)

Job Description

Business Unit:

Job Summary:
Responsible for engaging customers in a retail location and driving
sales of Comcast's services including HDTV, high speed internet, home
security, wireless cards, and digital telephone services. Educate,
excite, and assist consumers by helping them understand the benefit of
these services and selling the best possible solution to meet their
needs. Communicate these advantages to consumers and place an order on
their behalf at a designated location inside the retail store.

Core Responsibilities:
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
- Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
- Maintain high energy and detailed sales product knowledge including
competitive information.
- Provide superior customer service with all customer interactions.
- Meet or exceed sales quotas in accountability based culture.
- Proactively retain existing customers from canceling service by using
retention techniques.
- Evaluate customer's potential product needs and make appropriate
- Process payments and equipment transactions in order to maximize the
customer experience.
- Work in a fast, high volume environment and maintain a positive "I can
do" attitude.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School Degree or Equivalent
- Generally requires 3-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer