Comcast Careers

National Account Manager

Quincy, MA
Administrative Services (Administrative Services)

Job Description

Business Unit:

Job Summary:
Responsible for all post-sale activities of assigned clients and associated campaigns, including post-sale stewardship, inventory management, post-sale reporting, creating a strategic make-good/under
delivery plan, and providing exceptional execution of client campaigns. Ensures full integration of varied knowledge to determine business and functional priorities as it relates to the client campaign. Acts as a
key business partner providing oversight in a complex and critical environment for the full life-cycle of the client campaign.

Core Responsibilities:
- Manages and facilitates the fulfillment of larger contracts with more specific and complex requirements, revisions, and copy into a traffic- ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic, and processing revisions as required leveraging shared services resources as appropriate. Determines
when to deviate from established policies and procedures to ensure fulfillment of contract requirements.
- Acts as primary business partner to traffic and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions.
- Develops partnership with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle such as making schedule changes, developing and implementing
efficiencies and opportunities, and acting as first responder for any client issues that arise.
- Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues for make goods/under delivery.
- Reviews and acts on pre-empt notices, oversell reports, and other related inventory information.
- Develops ad hoc performance reports, provides analysis, insight, and recommendations to enhance success of current and future campaign performance, such as ratings achievements, run rates.
- Develops best practices or solutions to improve campaign processes and define metrics to measure process effectiveness.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Additional Responsibilities:

Sales Support Coordinates reports, orders and other items with sales teams, leaders and other departments

  • Attention to detail in a fast moving environment
  • Works well both individually and in a team setting

Job Specification:
Bachelor's Degree or Equivalent

Generally requires 2-5 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer