Comcast Careers

Administrative Supervisor

Liberty Lake, WA
Administrative Services (Administrative Services)

Job Description

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the development and implementation of Customer Care Operations policies, procedures, and performance standards. The Administrative Supervisor is responsible for the leadership and execution of the administrative tasks and duties associated with call center operations by collaborating with call center leadership to improve productivity and performance. Supports a team of supervisors and their employees (various locations as needed support).

Core Responsibilities

Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies

Provides reports and analysis of time entry and other operational metrics on a routine basis. Approves frontline agent time while performing reconciliation of timesheets with sign in/sign out reports, FMLA/LOA/ADA, WFM reporting and time off quota balances

Manages the planning development, coordination, support, and execution of frontline career progression programs, leaves of absence, return to work process, attendance and generation of corrective action forms

Evaluates and implements new methods and techniques for operational improvement

Provides customer service leadership with regard to all facets of trends opportunities for improvement and analysis. Communicates and manages expectations for key productivity metrics associated with service level achievements and real-time adherence performance

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Other duties and responsibilities as assigned


Must demonstrate high integrity with an ability to maintain confidentiality while handling sensitive information

Detail oriented

Proven ability to create reports and perform analysis

Knowledge and experience in Microsoft Excel

Strong ability to interpret and apply policies and procedures with time entry, attendance, and LOA management

Strong verbal, written communication and interpersonal skills

Minimum Requirements:

Bachelors Degree or Equivalent

Generally requires 5-7 years related experience

A minimum of 5 years supervisory experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is an EOE/Veterans/Disabled/LGBT employer