Manager, Retail Systems
As a Manager, Retail Technology on the XFINITY Store team, you will lead the design, development, and deployment of new retail technology solutions used by our frontline team and customers every day. Your work will improve employee engagement and the customer experience. You will simplify workflows by consistently improving our applications based on feedback from users and our research teams as well as your own in-store observations.
In this role, a hybrid of business and technology expertise, you will collaborate with our Division and technology partners by providing business requirements and user stories to help with development of new systems, tools, and experiences. The Manager of Retail Technology will lead day to day functions and coordination of designing, testing, and delivering new technology hardware and software applications to the Xfinity Retail locations that include, but are not limited to, Network Infrastructure, A/V, Digital Messaging, Merchandising, and employee tools and technologies. This Manager of Retail Technology collaborates across cross functional teams such as IT, Store Design and Build, T&P, Marketing, and Product teams to ensure comprehensive development and execution of requirements that exceed employee and customer expectations.
Collaborate with business stakeholders and external retail technology groups to define and execute an integrated strategy and roadmap for in-store technologies, ensuring that XFINITY Retail Store technology enables our future business strategies.
Work with engineering, product and business stakeholders to design, implement, and integrate scalable and highly available solutions to support retail sales, service, and store operations.
Lead/facilitate design, brainstorming, and work sessions
Lead software and hardware evaluations and selections to support business requirements
Collaborate with business owners across functions, and partner with engineering and delivery to prioritize feature sets
Continuously research new technologies that benefit the retail organization.
Possess working knowledge while acting as a subject matter expert on how all technology components within our retail environment function and are supported
Build, test, and deploy new retail consumer hardware technology and software applications
Standardize technology and processes across Retail platform to enable ease of understanding and support
Deliver solutions within project budgets and timelines
Ensure all new technology solutions are well documented and on-boarded into Retail Help Desk
Demonstrate ability to teach, train, and support Division/Region IT partners, Field Merchandising managers, and Region Operation Manager teams.
Work with 3rd party vendors and suppliers to design, validate, and approve solutions
Demonstrate ability to translate technical speak into a style of communication that is easily understood
Provide reporting of technology operating status
Act as escalation point for Retail Technology issues
5+ years experience in design and development of retail or commercial technology applications and integration
Commercial Audio/Video Design and Integration
RF Theory and Application
Ability to translate complex systems to cross functional teams, leadership, and end user documentation
Excellent interpersonal and relationship-building skills
Experience in digital product management, digital apps, ecommerce or customer experience definition ideally with a focus in customer-facing environments
Additional Perferred Skills
Experience with Application Security methodology and best practices.
Ability to create thorough and easy to read wiring and connectivity diagrams
Comcast is an EOE/Veterans/Disabled/LGBT employer