Manager 1, IT Support
-Responsible for overseeing and supervising the day-to-day operations of complex technical support operation functions in our Comcast Denver Metro Region.
-The candidate will participate in the day to day support of our Comcast internal customers at various sites. Function includes staff management, analytics reporting, network support and general enterprise computing.
-Supervision of a multi-tiered IT team across multiple sites and providing coaching, mentoring and daily guidance as required.
-Additional duties include recommendation of various hardware and software products and configurations.
-Ideal candidate will have 10-15 years experience supporting the following technologies; Client Operating Systems, Server Operating Systems, Desktop/Laptop hardware, Server hardware, Mobile (Blackberry/iOS/Android) hardware and software
-Expert in leading support staff at various levels in completing BAU tasks as well as leading projects of a technical nature.
-Significant experience with escalation support as well as reporting support analytics to management on a recurring basis.
-Daily management of Support Ticketing queues including assignments, escalations, tracking and customer expectation management.
-Experience with network support including Cisco/Juniper switches and Avaya
-Intermediate Active Directory management including account creation, password resets and group administration.
-Strong written and interpersonal communication skills, with both technical and non-technical audiences
-Strong customer service skills in working with clientele via telephone, email, or web capable tools to address their needs expertly in a timely fashion
-Regular, consistent and punctual attendance. Must be able to work nights and weekends as required.
-Ability to troubleshoot effectively
-Ability to prioritize and handle multiple tasks simultaneously
-Ability to work independently and/or as part of a team
-Ability to lift 50 lbs
-Other duties and responsibilities as assigned.
Education Level Bachelor's Degree or Equivalent
Years Experience 10-15 years work experience in Information Technology or related field
Comcast is an EOE/Veterans/Disabled/LGBT employer