Comcast Careers

Eng 1, Service Assurance (Managed Svcs) Junior Telecom Netowrk Engineer

Hamilton, OH
Technology (Technology - Network Engineering)

Job Description

Business Unit:

Job Summary:
Responsible for the remote installation, configuration, and testing of managed services equipment for new customers, and replacement equipment for existing customers. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.

Core Responsibilities:
- Perform configuration, turn-up, and testing of managed services equipment for day 1 customer installations and day 2 support of existing
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
- Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
- Train and mentor supported teams.
- Collaborate with and foster relationships with internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelor's Degree or Equivalent
- CCENT or other entry level industry certification
- 2 years of related Telecom Network support experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer