Supervisor, Billing Governance
Billing Governance Supervisor
The Billing Governance Supervisor is responsible for supervising and leading a team to accomplish department objectives related to Billing Design, Billing Governance, and EPC Offer Quality Assurance. The supervisor will primarily serve as the overall lead for EPC Offer Quality Assurance and will be tasked with managing department work prioritization, monitoring team performance, providing training and support, and communicating status updates. In addition, the position will be responsible for identifying, designing, and implementing process improvement initiatives, monitoring progress on automation and development projects, and provide performance read-outs on all related KPIs. FInally, the role will support Billing Design and Billing Governance activities in partnering.
Major Duties and Responsibilities:
Manage team workload and task assignments. Participate in cross-functional team to understand work queue requirements, develop schedules, and provide expected target dates for completion. Organize staff, assign tasks, and monitor work progress. Provide daily, weekly, monthly read-outs on resource utilization: forecasted vs. actual.
Manage team performance and metrics information. Provide daily, weekly, monthly read-outs on capacity, workload, effectiveness, and accuracy. Enforce adherence to testing M&Ps and best practices. Appraise job results, conduct training, and enforce company policies.
Ensure team has access to necessary applications, security level, tools, and equipment to complete tasks and projects.
Participate in facilitation of team meetings, creation of status reports, and preparation of executive presentations to communicate EPC accomplishments, challenges, opportunities, and recommended courses of action.
Monitor existing reports and alerts to identify offer data discrepancy issues among EPC and Billers, and coordinate with EPC, Divisional IS, and Marketing teams to facilitate analysis and timely resolution.
EPC Offer Quality Assurance:
Proactively identify and implement improvements to drive increased efficiency and quality of testing processes for offers implemented through EPC and Billing/Data Systems. Reviews offer testing strategy and updates to meet divisional and regional differences, UI/end-point/system differences, and resource/tool constraints.
Monitor and advise on the performance of the quality system, key defects in the processes, and potential failure points including coaching or skill set opportunities. Design and implement improvements to close gaps.
Collaborate on Offer Management process improvement across all business lines for the company. Participate in defining a cohesive plan that includes the design of technology, people, and processes to support strategic improvements in offer management. Facilitate collaboration among EPC, Divisional IS, and Marketing teams to ensure clarity of direction and proper implementation of offers through EPC and the Billing Systems.
Manages offer testing environment requests to include test accounts and required test data.
Prepares and communicates daily, weekly, and monthly testing status and defect reports. Manages testing status and defect tracking.
Billing Design and Governance
Supports the Billing Design process by applying extensive knowledge of billing and data systems to complex business requirements in order to design configuration and implementation solutions. Monitors all data output to assure validity, as well as maintain integrity of company-wide standards.
Researches new projects and the impact of those projects for all departments. Serves as a point person for Billing Governance in project meetings. Provides timely written and verbal communication on updates of projects.
Provides special project planning, implementation, and direction. Projects may include, but are not limited to: new product launches, CSG releases, CSG enhancements, new billing system functionality projects.
Maintain data integrity across billing platform. Understand the complexity of billing systems and how parameter changes impact all aspects of the business.
Additional duties as assigned.
Minimum of 5 years of cable / telecommunications industry experience
Minimum of 3+ years of enterprise-wide process and systems integration experience
Experience in a matrix / shared services environments
Ability to mobilize teams to solve business challenges
Experience with telecom/cable offer management is a plus
Experience with telecom/cable billing systems and rate code configuration is a plus
Familiarity with automation and application development concepts is a plus
Bachelor's degree preferred
Excellent verbal and written communication skills, specifically related to business and technical writing
Strong attention to detail
Strong analytic skills with proven ability to identify and implement process improvements
Thorough understanding of project/program management techniques and methods
Ability to use and analyze data to identify process improvement opportunities
Strong organizational skills, follow through, and demonstrated leadership
Strong customer-service orientation toward internal and external customers.
Ability to communicate and connect with all levels of the organization.
Ability to use personal influence to build positive working relationships with subject matter experts
Team player, collaborative, adaptable, and flexible with work hours
Demonstrated ability to lead diverse project teams to successful outcomes
SQL and reporting tool skills (Lavastorm, SSIS, SSMS, SQL Developer) are a plus
Comcast is an EOE/Veterans/Disabled/LGBT employer